FREQUENTLY ASKED QUESTIONS
What is Medical Tourism?
Essentially, Medical Tourism is combining a vacation with undergoing a medical procedure. By doing both you can save money on travel costs and have the time to recuperate while on vacation. In India, medical tourism is fast becoming one of the most popular means of visiting this beautiful country.
Is Medical Tourism safe?
India is one of the leaders when it comes to providing top quality medical care. You have no doubt seen doctors from India in the US and all parts of the world. Our facilities and personnel are ranked up near the top when it comes to providing medical treatment and procedures. The entire staff from the head surgeon to the escorts who pick you up from the airport are trained in emergency procedures and follow all the latest guidelines.
Why does it cost so much less for treatment in India?
Being outside countries like the United States means we avoid the overhead and other costs that are added to the equipment, services, medical prescriptions and the like. Plus, India enjoys a favorable currency exchange rate with the US which also helps to lower costs.
How can I get expert opinion on my clinical condition from an Indian doctor?
Our doctors are some of the best in the world. When you provide them with all the information about your current condition before you come to our country, you will get the full range of opinion about what your procedure will entail, how it will affect you in your current state of health and what options you should pursue. Our first and foremost concern is the health of our patients, if there is something that raises any concern about your health whether you have just arrived, getting ready to leave or even before you come to our country, we will fully inform you of our concerns and make the necessary recommendations. Your health comes first with us. Let our expert advice guide you towards making the best decisions for your health. We owe that to you and your family.
Why can't I access these Indian healthcare facilities directly?
You can. However, as you may know that India is a very large country with innumerable tertiary health care centers each specializing in different areas of tertiary care. You might have difficulty in locating the facility appropriate to your particular healthcare problem within your budget. Moreover, even to do this you might need to visit healthcare facilities each at distances of over 1000 miles from one another. Imagine trying to make travel, lodging and boarding arrangements, fixing doctor's appointments, keeping schedules etc. And finally about taking the decision itself all these would not only add to your costs but also to your stress levels and you would agree that this is something you can do without. The HealthPlacid takes care of all these hassles. Even before you buy your airline ticket, your case is studied by a specialist of your choice who will advice you the best treatment and would appropriately treat your case on your arrival. The company will also provide precise assessment of cost involved to the health visitor. In all cases this would be the optimum one, given our doctor network - which means that we will ensure that the health visitor is given the best treatment at least cost.
How do I make payments for the treatment?
You have to pay the complete package amount in advance, through our super-secure 256-bit encrypted online portal, so that we can arrange for all the itinerary, hospital and other expense in one shot. This has the benefit of subsidizing the cost of complete travel expense. You don't have to pay the inflation and dollar fluctuation cost, that happens frequently and happens only on the higher side. In any case, you can always pre-pone or postpone your scheduled visit.
Is the payment I have to make online, refundable?
Yes. At any time you can cancel the booking before admitting to the hospital or availing doctor's services. Only a small processing amount will be charged from the entire amount before refund. It is usually 5% of the total amount. After admitting or availing services of the hospital or a doctor, a request of refund or cancelation is made, only the amount that is left unused will be refunded.
what services are included in my package price?
Since every client has different needs, our Case Manager works closely with you to tailor your package to fit both your medical treatment and your vacation plans. Each package is designed to include both and is balanced to the needs of your personal health. Basically, if you are undergoing a very minor, quick procedure your package will include more tourism opportunities and travel than one where you are undergoing a more serious medical procedure that requires more rest and recovery.
Who will be taking care of my case during my trip?
We assign a professional Case Manager who will handle all the details of your trip and your care within our facility. From the moment you arrive at the airport until you are leaving our country, your Manager will insure that all aspects of your case are followed.
Is there a Medical VISA for treatment in India? Do you provide any assistance?
We provide all the assistance you need to obtain the right papers to make your trip to our recommended facilities productive which can include a Medical VISA if one is necessary for your trip.
Can I expect a high quality of care?
You can expect the best care comparable to the US and Canada which provide the best care in the world. Our facilities are state of the art, our doctors and surgeons are trained to the best standards, comparable to the US and Canada, and our service is top of the line. Essentially, you get the same treatment you would find in the US at the same level of expertise and experience for a fraction of the cost.
What is your privacy policy?
We follow strict guidelines to tell no one that you are at our facility. We strongly protect the privacy of our patients and we let them dictate who is to know they are undergoing treatment.
Can I take a Companion?
Absolutely! In fact we encourage our patients to have their significant others, family member or friend to travel with them. It not only provides more comfort, but also someone to share the vacation experience with on your trip to India. Your companion will be there for you when you undergo your medical procedure, which in many cases are either performed as outpatient or being released from our facility the following day depending on the procedure being performed.
How HealthPlacid will help me regarding travel arrangements within India?
We specialize in helping you arrange travel within our beautiful country. First, our escorts pick you up from the airport and either takes you to our facility or the hotel in which you are staying. Then we handle transportation between our facility and your hotel. When you are ready to travel around India, we can help you set up your agenda by recommending travel agencies, tourism centers and the like.
What about follow-up care after I return from my trip?
We provide full follow up instructions as you return to your home and can help you make arrangements to make your follow-up care as easy and simple as possible. We are here to answer your questions and provide guidance well after you leave our country.
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